KEY RETURN/COLLECTION

Please ensure you have contacted our office at least 72 hours before you are due to return or collect any property keys so that we can ensure you have the relevant arrangements in place -

*PLEASE DO NOT JUST TURN UP AT OUR OFFICE WITHOUT A PRE-BOOKED APPOINTMENT AS THERE IS NO POSTBOX FOR THE RETURN OF KEYS*

 

REPAIRS / MAINTENANCE/ OUT OF HOURS EMERGENCIES

Whilst we are still operating our online maintenance service, there may be delays incurred for Non Essential repairs and priority will be placed on issues with Heating, Hot Water, Major Leaks and Power Failure and subject to the availability of our contractors

Any maintenance issue needs to be reported by clicking on our Maintenance link - https://manlets.fixflo.com or via the REPORT NOW button on the contact us page.

If you have an EMERGENCY MAINTENANCE ISSUE, that occurs out of our normal office hours such as NO HEATING, NO WATER, A LEAK, COMPLETE POWER FAILURE please contact our EMERGENCY OUT OF HOURS SERVICE on 02030316237 - Option 2

In the event of any Gas Leak please contact – National Grid on 0800 111 999 immediately. 

 

COMMON MAINTENANCE ISSUES

Washing Machine; blocked filters

Please note the below video is for example purposes only you should use your make and model number when searching for a video to unblock a filter.

https://www.youtube.com/watch?v=f9uS8_0-pWY

Blown Light Bulbs

Bayonet - https://www.youtube.com/watch?v=x2TVqB5del0

Spotlights - https://www.youtube.com/watch?v=7KIJqdboVIA